Skip to content

VOXOOM SUPPORT

How can we help?

A little guidance for your everyday audio workspace.

Provided by Beijing AddrReach Technology Co., Ltd.

Getting started

How do I start a recording?

Open Voxoom and choose Record from your Library. Allow microphone access when iOS asks, then start recording. You can pause, review, and save your recording before returning to the Library.

Can I use an existing audio file?

Choose Import in your Library and select an audio file from Files. If the file is stored with a cloud provider, make sure it has downloaded to your iPhone and can be opened before importing it.

How do I create a transcript and summary?

Open a saved recording and choose to transcribe the full audio or a selected range. Review the audio range, minute usage, and processing notice, then choose Agree & transcribe. The current transcription flow produces English text. An internet connection is required for processing.

Are my recordings backed up to the cloud?

The current development test stores original recordings and downloaded results on your iPhone. It does not include cloud backup or cross-device synchronization. Export important audio before clearing local data or uninstalling the app.

Troubleshooting

My microphone is not working. What should I check?

In iPhone Settings, open Privacy & Security → Microphone and check that Voxoom has permission. Check your connected headset or microphone, then return to Voxoom and try a short recording. Make sure your iPhone has space to save audio.

A transcription failed or is taking longer than expected.

Check your internet connection, reopen Voxoom, and review the recording’s status in your Library. If Retry is available, open it and review the confirmation before continuing. Your original recording is retained when processing fails. Avoid submitting a second copy while the first job is still processing.

How can I copy or share my results?

Once your results are saved, open the recording’s actions menu and choose Copy transcript or Copy summary. You can paste the copied text into another app. Use the audio export action when you want to share the recording itself.

I cannot send feedback.

Add a non-empty message of up to 2,000 characters. Email is optional; if you include one, check its format. Check your connection and try again. A failed submission keeps your draft, and returning to Help does not send it. A confirmed success clears the draft.

Need a little more help?

In Voxoom, open Settings → Help & privacy → Send feedback. Tell us what you were trying to do, what happened, and the steps that led to the issue. You can add an optional reply email.

The form supports text only. Please leave out passwords, payment details, and private recording content. Audio, transcripts, and attachments are not included with your feedback.

For development testers

If you cannot access the app, contact the person coordinating your test. A public support email and formal data-request contact are pending publication.